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TM Factors Returns Procedure

Keeping is simple!

Should the need arise for you to request a return of a product; you will need to follow these easy steps:

Step 1


Contact us via the following e-mail address and request a returns authorisation note (RAN) and complete and return the form via the same e-mail address.

(Goods returned without the correctly completed authorisation note may be subject to delays in processing and, or, may be returned to sender)

All items returned must be in the original packaging, not been fitted, altered in anyway, tampered with, or contaminated with foreign materials or substances, reasonable care should be taken to ensure that the goods are in a resalable condition, returns will be inspected and approved by our returns people prior to a credit being issued or an exchange of goods being made.
(For suspected faulty items see Warranty Procedure)

Step 2

Unwanted and, or, Damaged Goods (Distance Selling Regulations 7 Day Rule)

Your rights as a consumer are covered by Distance Selling Regulations (DSR) which allows for a 7 working days cooling off period, during which time your order may be cancelled * or the goods returned following the Step 1 procedure. You must put your intention to cancel or return the goods in writing immediately and, or, up to a maximum period of the 7th day after the transaction has been completed, or the delivery was received. Goods returned in this method will be done so at your own expense and using the appropriate packaging to ensure safe handling by a recognised carrier and, or, method of transport. It is highly recommended that the goods be insured for loss or damage. No refund will be given for carriage charges. All returns must be accompanied with a copy of the RAN, the original invoice, and or, proof of purchase. In the event of damage caused during transportation, proof of shipment and, or, a tracking number will be required when you report the claim. It is recommended that you take a Camera snap shot image (Mobile Phone Camera Image is acceptable) of the condition of the goods prior to their return.
*(Cancelation of orders excludes special orders of non stocked items and where, due to fluctuations in the financial market, we are not able to control the price)

Step 3

Exchange of Goods (EOG) (Beyond the DSR 7 Day Rule)

Where the goods have been supplied in good faith and are correct to the order and time has elapsed beyond the consumer protection DRS 7 day rule, we may at our desecration, agree to a request to exchange the goods for other goods of an equal or higher value, or a credit note issued which can be used against future purchases. The maximum time for this consideration to be given is 20 working days following the 7th day after the goods were received. Original Carriage Charges are non refundable. Goods must be returned at your own expense and are subject to the Unwanted Goods Rules above.

You must follow step 1 and the conditions thereof in order for an EOG to be considered, there is no provision for the Return of Goods beyond the EOG 20 working days unless the goods are suspected to be faulty, in which case see Warranty Procedure.

Period of Processing Returns

Best practice applies as we endeavour to process returns as quickly as possible with the objective of completing the process within 14 working days, however this process can take longer according to the demands on the business at the time. Nothing in this process will have a detrimental effect on your statuary rights as a consumer under the DSR regulations.