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TM Factors Warranty Period and Guarantees

Fitted Parts

We are not a manufacture, however all our Vehicle Parts are precision engineered to OE Standard and backed by a Manufactures full 12 months or 20,000 miles Guarantee which ensures that the part is fit for purpose and will provide for a suitable replacement to the original equipment manufacturer (OEM).

In the unlikely event that a part fails in service or, due to a manufacturing defect it does not fit the vehicle application as specified at the point of ordering, you must follow Step 1 of the returns procedure.

As soon as the part arrives back at our warranty department, it will be examined and if there is no obvious reason for the part to fail or a manufacturing defect detected, then the part will be sent back to the manufacture for testing. You will be kept informed of the decision and process at all times. Although we aim to complete the process as soon as practicable, there may be exceptional delays due to the world wide location of the manufacture and the procedures of testing.

All suspected faulty parts must be returned with the accompanying RAN (Completed in full and with a detailed description of the suspected fault) along with a copy of the invoice and, or, proof of purchase.

Should the manufactures' report, or our warranty department inspection, confirm a genuine claim, then an exchange or a repair will be carried out and the part will be returned to you at our expense. We do not refund carriage charges. The period of warranty starts from the conclusion of the transaction date and not on the day the part was fitted. Warranties are not transferable.

What is covered?

All parts are covered which are fitted to the correct vehicle application, using the correct tools in conjunction with the manufactures recommendations and guidance as specified in the makers hand book and, or, repair manual. If in doubt about the use of the correct tools or makers guidance, you must refer the work to a professionally qualified fitter with the appropriate facilities. Failure to do so may render the warranty invalid.

Your statutory Rights under the Sale of Goods Act 1979 (as amended)

What is not covered?

Fitment to any vehicle application which the part was not originally specified for in the order process.

Fitment to a vehicle which is being used for any purpose other than the makers intended use
Vehicles with unexpected or unusually high mileage.

Competition circumstances (unless a competition manufactured part).

If the part has been modified or altered in anyway which alters or deviates away for the makers original pattern or design.

Misuse or neglect of the part or the vehicle it was subsequently fitted to.

Consequential losses or costs for labour, recovery or any other costs, save that of the part, however suffered.

Non Fitted Parts

Follow the guidance of Step 1 Returns